Monday, July 25, 2011

Head IP Change Owners for UK MNC in Gurgaon,India

Head IP Change Owners (10-14) yrs for UK MNC in Gurgaon

Qualification : B.E in electronics and telecommunication or any other equivalent degree.
CCIP or CCNP or equivalent Technical experience.
Skill Set
10+ years of work experience in Telecom domain
minimum 3-4 years of people management experience
minimum 3-4 years of hands on experience in Layer-3 configurations desirable

knowledge and abilities
Excellent customer service skills.
Excellent leadership skills
Exemplary people and change management skills
Ability to build relationships with peer and management levels both with clients and the company management
Excellent interpersonal skills.
Good time management, organizational and communication skills
Ability to work under pressure and deal with multiple tasks.
Proactive, self motivated
Problem solving skills.
Leadership and Matrix Management
Operational and Financial Excellence

key accountabilities key result / decision areas (outcomes)
Outstanding Customer Experience Proactively anticipate customer's requirements, deliver to meet or exceed expectations
People Development Proactively develop a performing team for the future
People Development Challenges others to develop as leaders while serving as a role model
Knowledge Management Promotes and coordinates technical knowledge harvesting within the organization
Training & Development Identify, record, plan and administer the training requirements of the team
Resource Management Resource management: Hiring, turn-over, training & career path management
Matrix Management build & nurture transversal relationship across the Organization to foster collaborative environment
People Management Develop and implement initiatives to maintain team's morale and motivation
Business Performance Deliver the performance KPIs as defined by the business
Productivity & Efficiency Efficient resource management with an eye on productivity & cost employing LEAN & Six Sigma methodologies
Managing & Comminicating Change Managing & communicating change based on creative / innovative thinking driven by changing customer / business requirements
Continual Improvement Applies significant knowledge of industry trends and developments, best practices, implements effective continual improvement solutions
Business Performance Creates and executes development plans and revises as appropriate to meet changing needs and requirements.
Performance Management Measure Change Management efficiency – quality and throughput and ensure the team’s performance meets or exceeds the set KPIs.

Performance Management Analyze performance, debrief with the team and implement service improvement plans as required.

Compliance & Adherence Monitor the roll-out and compliance of the defined processes, procedures and audit the adherence to standards.

Escalation Management Manage escalations for all technical & procedural issues on change requests.

Interested candidates can mail their updated profile to - with the below mentioned details:

Total Experience:
Current CTC:
Expected CTC:

Thanks & Regards

Mandeep I Brainsearch Consulting - Your Recruitment Partner I
Noida, UP
Email I
Website I

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