Wednesday, August 10, 2011

Urgent Req for DGM – Solutions, Technology Transformation professionals - Pre Sales,NCR,India

A requirement with MNC, Looking for DGM – Solutions, Technology Transformation professionals

Exp 10 to 12 Yrs

Joining Location: NCR

Brief JD


 Lead a Technology Transformation team of skilled resources to provide pre sales

support, develop/implement and maintain contact center application such as WEB. IVR,

Call Routing, CTI and Knowledge Management applications for global clients.

 Experience in managing a team of technical resources in implementing contact center

technologies for a large corporation spanning a large base of contact centers and using

different vendor products.

 Experience in managing large implementations and handling multiple clients or multiple


 Should be able to understand overall customer requirement and be able to come up with

most innovative and efficient solution

 Candidate should have strong analytical capabilities

 Should have good estimation skills with exposure to leading estimation tools

 Should be proactive in making suggestions to customers on best practices and managing

client or Business owners expectations is critical

 Should have experience in pricing and commercial packaging of solutions

 Should be able to present the solutions to the customers and articulate the value props in

a detailed and crisp manner

 Should have excellent vendor management and 3rd party management skills

 Should have excellent relationship management skills with customers, vendors, partners

and other internal teams

 Should have had technical/platform design and architecture experience, combined with

application design and architecting

 Hands on experience in speech enabled IVR implementation, deployment of call routing

infrastructure such as Genesys, Cisco and Avaya products and managing client or

Business owner’s expectations is critical.

Details Req:

Please revert in case interested with your updated profile. It would be thankful if you could refer your friends.


Mahesh Kumar
Alp Consulting Ltd


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