Sunday, September 4, 2011

Program Manager - Wipro Infotech, Gurgaon,India

vector version of this imageImage via WikipediaOrganization - Wipro Infotech
Designation - Program Manager
Location - Gurgaon

• Managing the customer accounts in terms of delivery, Customer satisfaction, Customer reviews, renewals/ enhancement of business.
• Conducting regular Reviews with Clients.(VP, CTO)
• Managing SLA for Voice Infrastructure.
• Manage Billing for the voice domain.
• Drive Projects and Ensure timely completion.
• Drive SIP (Service Improvement Plans).
• Convert Customer Complex Business problems into Innovative technology Solution.
• Build a strong Execution Team of 30-40 Engineers and supervise assigned operations to achieve operational success Skills and Job Requirements

Skills and Job Requirements

Ideal Candidate should have

• Handled a Virtual team of 30 resources spread across multiple geographies.
• Should be able to communicate to CXOs during Crisis and Critical Incidents.
• Should be possessing strong knowledge on 2-3 Voice technologies like Dialers (Aspect), Avaya Call Center Technology, Call Recording (Nice, aspect), CMS, Intelligent Call Routing (Geotel)
• Should be able to drive multiple projects at a team worth $ 1Mn.
• Should be able to drive Automation and identify Cost take-out Opportunities.

About Wipro:
Organisation: Wipro Infotech is a global Company with presence in 45 countries. It partners with 162 Forbes 2000 clients. It has a diverse talent pool of 53000 employees from 23 nationalities.
Financials: For the year ended March 31st 2007, Wipro Infotech recorded revenues of Rs 24835 Mn, representing a growth of 46% YoY. PBIT grew by 47% YoY to Rs 2139 Mn.
Geography: Wipro Infotech is the leading strategic IT partner for companies across India, the Middle East and Asia-Pacific. It has 9 regional offices in India besides offices in the KSA, UAE, Taiwan, Malaysia, Singapore, Australia, and other regions in Asia-Pacific and the Middle East.

Credentials: World's first Global Software Company to achieve Level 5 SEI-CMM
- World's first IT Company to achieve Six Sigma
-Top Network Integrator for the year 200
-No 2 Network Management Service Providers
-Majestic Partner of the Year 2006 by Sun Microsystems.
- Top SI partner of the Year 2006 by IBM
-Customer Advocacy Partner of the Year 2006 in Asia Pacific by Cisco.

Culture: "The Spirit of Wipro" is represented through the statements:
Intensity to win: Make Customers Successful. Team, Innovate, Excel.
Act with Intensity: Respectful for the individual. Thoughtful and responsible
Unyielding Integrity: Deliver in Commitments. Honesty and fairness in action

Please feel free to mail/call in case of any query. We will be more than glad to provide you the necessary inputs. We will be grateful if you can pass this information to your friends/Colleagues/Peers who would be interested in looking for a job change.
Looking forward to hear from you

Manisha Banga
Senior Recruiter
HReSource Consultants
For further information u can visit us at
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