Sunday, January 13, 2013

What to Expect From a Career in Hospitality

What to Expect From a Career in Hospitality
Thinking about a career in the hospitality field? If you enjoy social interaction, making new connections and taking care of people, you're in the right place. If you enjoy making money, expanding your areas of influence and learning skills that can help you succeed in a wide range of other fields, you're also in the right place!
If you're just starting out in the world of hotel management, here are a few things that you can expect to encounter on the long and exciting career path that lies ahead.
You're going to meet people. Lots of them. And they'll change your life.
Hospitality is a great field for extroverts, because every day brings new opportunities for conversation and connection. Expect to interact with people from every walk of life and every part of the world, since lodging is all about travel, and travel is about adventure and contrast.
You're going to learn how to solve problems and overcome obstacles to help people get what they need.
Vacations come with high expectations, and travelers come with demands. Whether they come to your destination for business or pleasure, the clients you welcome will need services and access to things and information they can't find on their own. From dry cleaning to restaurants to local attractions to problems with a leaking faucet, your guests will need your help, and you'll have to learn how to step up and tackle these issues successfully.
You're going to deal with angry, dissatisfied people sometimes.
As hard as you try, you still won't be able to please all of your clients all of the time. But every unhappy guest will offer a free lesson in customer service and customer relationship management. Take careful notes.
You're going to learn how the hospitality market works.
As you move forward with your hospitality career, keep an eye on the kinds of moves and decisions that lead to success in this business, for an entire company and also for an individual employee. How does this market sector function? How does money circulate in this industry? What makes some establishments thrive and others fail? Be prepared to find out.
You're going to learn how to impress employers in this field, and eventually you may become one of them.
You won't just need to please customers during the course of your hospitality career; you're also going to need to please your bosses and employers. If you expect to advance to your desired level, it's a good idea to closely watch those who are a few steps ahead of you. Find out how they prepare for promotions and gain the attention of those who can give them a leg up. Learn what it takes to shine in this field and step ahead of your competition, and eventually you'll be in a position to help those who are entering on the ground floor. You may even be ready to open your own hotel or establishment someday, if that's one of your long-term goals. Pay attention and learn from your mistakes, and that day will come sooner rather than later.
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